Activate Airtel Voicemail service for free on your Prepaid Mobile

Airtel provides Free Voicemail service for all prepaid customers but unfortunately no one is aware of it. Even Airtel website or customer care representative is unaware of it.

Activation by Call Code:

  • Call *321*671# for Activation
  • Call *321*673# for Deactivation

Activation by SMS Code:

  • START VMS to 54321 for Activation
  • STOP VMS to 54321 for Deactivation

Voicemail Account Management:

To access your Voicemail Account Management, call Dial 52555 from your registered Airtel Prepaid Mobile. For the very first time, it will prompt you to set a 4 digit passord. Next time you need to enter the password to access your profile settings.

With your account Management, you can do the following things

  1. Change your language presence
  2. Set your Own Custom Voicemail Message
  3. Hear, Save and Delete the received voice mail messages
  4. Change Voice mail box name

You can press the following numbers to perform action on your current running Voicemails

  • Delete – 3
  • Reply – 4
  • Save – 5
  • Previous Voicemail – 6
  • Replay Again – 7
  • Next Voicemail – 8
  • Settings – 9

Settings Page:

  • When you login to setting, Press 2 to change language presence
  • Rename Mailbox Name – 3
  • Change Password – 4
  • Hear or Change current welcome message – 7
  • Remove current Welcome Message – 8

Let me know if you have any issues in activating the services. Enjoy ignoring those unwanted calls 🙂


By Sankaranand

Founder at and a Freelance Project Manager building products since 2010.


  1. I had done this process, and they had charged me Rs 20 for 20 days subscription. But when my phone is on Busy or Switched Off the caller is not getting any option to record a message for me. Whats wrong?

  2. Hey Sankar,

    Very interesting and thanks for sharing this, there is something though I/we at Exotel believe that the voicemail from these telecom operators is not intuitive, though you have written the steps, and now if I try it, it works, but this does not connect to me digitally over email nor gives me access to “all” recording easily.

    What are your views on improving voicemail intuitiveness or do you think its fine?


    PS: Shameless plug – a lot of businesses and SOHO (Self Employed Home Office) entrepreneurs use our Voicemail service, and it connects to their email, gives them recordings etc, but would be great to still know your views on how it can be made more intuitive according to you.

  3. its very funny n disgusting that the airtel customer care personal themselves don’t know about voice mail, its very nice of youyou provide the information. you save the day!

  4. If I want to redirect callers for rejected and unanswered calls, Do I have to set forward call option after activating the service? If so then does this number varies?

  5. Hi, Thanks for the post.
    I have registered for My Airtel voice mail and had setup mailbox and welcome message but it does not direct callers to voice mail if call is unanswered. What do you think is the problem.. is there anything im missing out here.. Or not trying correctly..!!

    1. I’m facing the same problem. Unanswered calls are forwarding to my voicemail box? My voicemail service setup alright, but callers are unable to record and leave messages into my voicemail box. Please, tell us what could be wrong with this matter.

  6. i followed exactly as above, it says the voicemail service is active and the i tried calling from other no. when i did that and ignored the call, it did not ask me to record any voicemail message as it should. coul you help me out with this. n also i dont know where exactly are the settings for voicemail on iphone..

    1. With the help of your phone activate call divert to your voice mail box with giving certain parameters as you wish (like : divert if busy, divert if not answered etc). Hope this will work

  7. 52555 seems to be invalid ,owning an i phone .it asks me to end the number with a hash.confirmation message recieved but no vms.

  8. the recorder is saying the number is not valid instead of playing voice recording option.. is there anything I need to do which i skipped ? please let me know. thank you

  9. Dear Mr. Sankaranand: Thank you so much for this information. I had given up trying to get Airtel Customer Service to help me. I am now all set – and I appreciate again your post.

  10. Dude, you rock totally!. Wanted VM badly since moving to Airtel years ago – it was free on Hutch/Vodafone, multiple attempts to get it from Airtel support ended in futility and despair!.

    Again – You are the man

  11. Thanks Buddy for the info. When i called up airtel customer service, i made 6 calls to get a response, but finally i had to use ur blog to get the info. So pathetic customer service

  12. Hey ! I did all the things that was asked above !! but when i tried calling the voice mail was not activated !!
    Plz tell me how do i do it !

  13. You rock man!!!
    very true, airtel customer service people are not aware.
    with your information I have activated and works great..
    Thank you for your valuable info..

  14. Worked for Airtel Chennai circle. Thank You. Kindly tell me how to use/setup Visual Voicemail on iPhone 5.

  15. Hey, can anybody help me? I am using Airtel. I want to use my own voicemail msg. I recorded that as well. But as a trial, when I called myself from a different number it didn’t work. Can anybody tell me, how can I make own voicemail msg into existence? Thanx a lot in advance.

  16. i tried the number but a message came saying it will charge Rs.30 per month..and so it seems it is certainly not free!

  17. I activated, its working. But i dont get alert for new voicemail messages, i have to call up 52555 to check if there is any new voicemail. Is there any way where i can get sms alert for new voicemails?

  18. thanks a lot man..
    this is work fine…
    i just do it …
    but can u tell me airtel voice mailbox number.. bcos.. when i want to divert my calls to msg box it says plz enter voicemail number first … i enter 52555 but it didn’t work..
    plz help ASAP…

  19. I have a airtel sim with iphone 4 in Mumbai,
    52555 wont work if you are in roaming, you need to be in your circle for this to work.
    and after setting up voicemail with airtel, you need to configure your iphone, to do that call *5005*86*52555#.
    next time when you press voicemail button on your iOS device it’ll call the airtel’s voicemail service.

    ps: last step may differ for android/BB/symbian users as ios doesn’t allows to enter voicemail no. directly….

  20. Hi, it was awesome as mentioned by others even the AIRTEL doesn’t about this feature, thank you… Wish you all the best!

  21. thank you so much it is working amazing for me and not even charging …it is actally free…..can you help me with the same in a aircel network i mso unable to do it…… its in the karnataka circuit

  22. Right so this service does work and it is indeed free of cost for postpaid users. I am a postpaid airtel delhi user myself.
    1. I asked the customer care guys as to how can this work when my phone is busy or left unanswered. Obviously they were clueless!
    2. But what you want to do is this: Go to your ‘call forwarding’ settings. you will see that your calls are forwarded to +919810098200 for out of reach and switched off scenarios. Copy the same number for busy and/or no answer. And voila!
    3. Of course you have to have the service activated on your phone before hand.

    Remember – service is free and so is the message retrieval in home network. While roaming you have to dial the very same number and normal roaming rates will apply.

    Hope this helps!

  23. I am unable to use the voice mail service. It has got activated but when I call on 52555 to retrieve the messages, it asks me to ‘enter call back number’. What do I enter? If I enter my own phone number it says ‘you have entered your own number, please enter call back number’.

  24. thanks a lot for this! bt when i dialed 52555 it said its an invalid no. so whoever has faced this problem plz call +919935099250. u will b charged but it will do the works!!

  25. Hi,

    thanks for the post.
    I have successfully activated my voice mail service.

    But when I dial 52555 to check the voice messages, its asking for call back number. I have tried to my own number, my friend’s number(which is also airtel number) but its not accepting there numbers. Any suggestions how to get through this step.

    Because we can’t access our voice messages without entering this call back number.

    Kindly help on this issue.

  26. i did subscribe but my callers still dont get any voicemail option when i dont pick up the call…whats this?

    1. Dear sir ….
      I have a question regarding activation of airtel voice mail service. I don’t know which number should be used in voice mail number. I want to know that how a voice message will be recorded in my voice mail account? Please help

    2. bro, I am in rajajinagar. It doesnt work with me.
      I completed all the said procedures but still, there is no difference for the one calling me when I am unavailable. Still, the caller gets the usual replies like “Unavailable, Switch Off, Busy” etc
      Kindly look forward to my issue

  27. it worked..but problem is when i called from another no it says switch off or out of reach…while i diverted the call to +919954999100(Assam)

  28. You have done a very great job,
    fabulous, it is described in a great way,
    thanks my friend

  29. I did setup the voice mail and it was successful buy when i tried to call from other no. to check the voice mail, it did not work

  30. Hi ,

    I am unable to set this up. I am in Hyderabad and perhaps, time has elapsed since your post, maybe the system has changed? I am being asked to press 1 but it is on a screen and when I enter 1 and hit send, it is saying that it is an invalid ID. Any suggestions would be appreciated. Thank you.

  31. Hi,

    Issue with my voicemail is that callers do not get the option to leave a message when I do not pick up or if the phone is switched off.
    If I forward my calls to +919810098200…surprisingly callers get my voicemail, however in this scenario all my calls get forwarded as opposed to just those situations when I can not attend the call i.e. my phone does not even ring and the caller goes to my voicemail.
    Anyone have any tips on how only those calls are forwarded to voicemail which I can not pick up?



    1. Good evening,

      Now after configuring the voice mail box setting what you may need is to direct your phone to know which calls to divert (i.e., Divert all call/Divert when busy etc and then choose the voice mail box no. for the respective facility).

      See if it works,

  32. If you struggling with call forwarding options on an iphone or rather lack of them…use USSD codes to enable the scenarios in which you want voicemail activated e.g. If unanswered, busy, switched off, etc. A few are below:

    Busy: **67*#, then SEND
    e.g. If in Delhi… **67*9810098200# then SEND

    Unreachable: **62*#, then SEND
    e.g. **62*9810098200# then SEND

    No Reply: **61*#, then SEND

    All calls: **21*#, then SEND



  33. This is great info. After I moved to AirTel prepaid I regretted not having voicemail. Even AirTel customer care professionals had no clue how to activate this service.

    You have really helped out via easy to follow to the point white paper on this underestimated but very useful service.

    Thanks a lot


  34. As a vote if thanks, I am bookmarking your website and also sharing it on my social media.

    Keep up the great work.

  35. hello. i have got it activated. kindly let me know what is the call forward number for tamilnadu. if i do this it is finished. coz. i have setup my welcome message and passcodes also. kindly help. thanks

  36. Hello,

    I have been trying to activate this service for long now. However it wont work in North East Circle. I tried speaking to CC agents however i ended up explaining the difference between a voice mail and voice messaging. Kindly help me out.

  37. Very Useful, thanks for posting the information.

    Works nicely in Hyderabad and perhaps all over AP.

    Steps for iPhone
    1. Activate your Free Voice Mail Box Service of Airtel.
    I Activated via USSD
    open your phone and dial Call *321*671# for Activation
    2. iPhone needs to know what is the voice mail number
    Dial **5005*86*52555#
    3. Dial 52555 to access your VoiceMail box and for setup (see author’s post above for info)
    4. Checked that iPhone VoiceMail settings are retained even after restarting the phone and
    accessing the VoiceMail box is free

    I checked that calls are getting divered to Voice Mail when Busy / Out of Reach / Switched Off etc.,
    You can check through USSD whether Call Forwarding to VM Box works as below

    For All Calls:
    To Check: * # 21 #

    No Answer:
    To Check: * # 61 #

    To Check: * # 62 #

    To Check: * # 67 #

    I did not have to set the Call Forwarding number to the voice mail when busy etc.,
    it was automatically set once I activate the Airtel Voice Mail Service.

    In case anyone is interested or wants to access their Voice Mail from Outside their circle
    when roaming etc., AP / Hyderabad Call Forwarding Number to VoiceMail : +91 9866512345

    Call Waiting:

    To Activate: * 43 #
    To Deactivate: # 43 #
    To Check: * # 43 #

    1. Hey,
      Thanks for the info. But, is there an option in iPhone where I might access voicemail without dialing 52555?
      When I acess the voicemail option in the ‘Phone’ app, it says Call Failed. What should I do?

  38. hey i also etuped this voicemail service but it dosent works when anyone calls my when my phone is enable or dissable it dosent works

    no dout you have described it verry well also its true i have tried earlier to contact customer care but they are not aware of this service thankls and if u can guid me what should i do next

    airtel sim (yavatmal, maharashtra

  39. Pls help me in this two issues
    1. What is the voice mailbox no for Airtel West Bengal???
    2. When i am calling to 52555 it is asking for call back no….now what is that???

    1. It is asking for callback no bcz in which sim u are want to use the voice mail no that sim are in roaming condition …

  40. Thanks! It was helpful!
    Here are the steps that worked for my Android based phone:
    1. Call *321*671# (activation)
    2. Call 52555 for management
    3. Configure “Call forwarding” in the call settings. The number was already listed there. I just set it to forward all calls to the Voice Mail.

  41. Hey can you help me with the call forwarding number for airtel hayana??
    n what is this call back number ??

  42. I have been struggling to get voice mail no fr goa circle can u pls help, airtel customer services have been useless to help ,they just keput me on hold for 10 mins can’t believe

  43. Hey
    Iam trying to get started with voice mail.I tried starting with sms it said ‘service has been blocked’ ??
    Can you Help . thank you

  44. It says ‘You have not been able to subscribe to AIRTEL VOICE MAIL Service’ in an reply to my activation message

  45. When i call 52555 ,the call connects but there is no response… No operator response…nothing… Its just blank and after 15 seconds it will guy

  46. hi,
    i m facing problems on retrieving voice mails only sometimes.
    machine is asking to enter call back number ending with hash.
    i m not getting up whats the call back number i have used my phone number for that but no use
    im from punjab if any body knows about that please share with me

    kind regards
    sukhi bhullar

  47. It works. But must dial 52555 and another 10 digit number if on roaming. But then when press voicemail direct on phone it says call failed on iPhone 6s Plus.

  48. Thanks for the Info..I have done the set-up but I need to know that…Will I get the message or notification for Voice Mail received or do I need to every time dial the number 52555 to listen it. Is there way I can get the notification or message?

  49. Is the Airtel Voicemail service provided for Pune prepaid numbers (Maharashtra circle) also?
    Anyone having any information regarding it, please reply.

  50. How would I set up voice mail in airtel for iPhone 6s…Firstly by setting up dialling *321*671# nd replying to confirm it displays invalid MSISDN..Secondly by calling on 52555 it asks for call back number followed by #…I’m clueless how to proceed please help

  51. Hi,
    I have activated Airtel VMS and it is working like charm. However, I have couple of queries which Airtel Customer care is clueless to understand –

    1. I used to receive e-mail from [email protected] earlier when I activated this service back in 2007. I am traveling abroad and wants to access all VM left on my India number through e-mail attachment but I am no more getting any VM alerts on e-mail. Can I set that up from my end?

    2. Is there a way to manage VM from abroad without calling +919810098200 which will be a international call for me?

    Please e-mail me.

    Thanks & Best Regards

    [email protected]

  52. Thanks a ton. Just wanted to fiddle around with this voicemail thing.. Works fine. Great work.

  53. After activating i got a message from Airtel that To access the service i have to call 52555 and when I called that number automation message welcomed me and after 7 seconds exact it automatically drop out (hang) the call… I tried calling for 3-4 times but unfortunately my calling charges got wasted and after every 7seconds it threw me out…
    Airtel Madhya Pradesh
    I don’t know why it happened if anyone knows the reason please help me out.

    Thank you

  54. Hey hi can u plz help me setup my voice mail in airtel post paid. The service is active but I receive nothing. Even when my phone is out of reach my colleagues get no mesg from my voicemail.

  55. what is call back number
    after activation on airtel voice mail service … called ..52555 …-“dail call back no”

  56. Activated the VMS successfully. However not being able to record my welcome message. As soon as I record a welcome message and press 9 to save, call gets disconnected automatically but welcome message not getting saved. Tried a few times. Same thing happened repeatedly. Any solution?

  57. I activated my voice mail but still it’s not working I don’t know what to do. Just help me out. Whenever my phone is off it just say “The no. You’re trying to reach is switch off” just this but not my voice mail welcome msg?

  58. i did activated voicemail and recorded my voice… but unable to hear the recording when i rejected calls and unable to take calls? when is it possible to listen this recorded voice by caller

  59. It done successfully but when my no is switched off and someone calling me operator said you’re not dialling a valid no please check again that’s not good

  60. I can’t check my voicemail texts when I call on 52555 they said Enter you call back no. By # But I don’t know what is call back no. So please help me to check my voicemail
    Thank you

  61. I cant listen to the welcome message when i reject or dont pick up the phone. Maybe the call forwarding number is not working for me. I live in jharkhand. Please help.

  62. How do i change the number of rings before it goes into voice message. In the default setting it takes forever to go to vm

  63. I m unable to access my custom setting for voice mail and when I dial 52555 it just disconnect by itself.

  64. How can I manage my Voicemail? Whenever I call 52555, it says “you have no messages, Press 9 to manage your voicemail” but when I press 9 it doesn’t responds and keeps on saying “Press 9 to manage your voicemail” as if I haven’t pressed 9. How can I record my Voicemail message? Please help.

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