I accidentally reset my airtel VSDL router (777VR1) made by Beetel. After a couple of calls to airtel customer care, I was able to reconfigure it and is working absolutely fine. I highly recommend calling customer care for any issues. Posting the following information just for knowledge and information purpose.

  • As soon as the router is reset, allow few minutes for it to boot up.
  • Once the router finished rebooting, access the router configuration page (by default it should be 192.168.1.1). In case if you have changed the router IP, figure it out by accessing your network settings and see which gateway IP you are connected. If you are directly connecting to the airtel VSDL modem without any router in middle, then usually your gateway IP will be the router IP, in case you are connecting to a primary router which is bridged to your airtel VSDL router, then I suggest looking into the WAN settings of your primary router to figure out the gateway IP your primary router is connecting to.
  • The default username for your VSDL router is “admin” and the password should be “your airtel account no.” or “admin” or “password”. (Reset if you cannot find your router password)
  • After logging into your router, Click  Setup -> Wan as shown in the screenshot below
  • Go to the WAN Interfaces Table below and select PPPoE2. On clicking the radio button, you will be able to edit the configuration in the same screen above. If you do not see PPPoE2, then use the form above to create one.
  • Ensure the following settings are configured correctly
    • Default Route Selection: Specified
    • Channel Type: PTM
    • Channel Mode: PPPoE
    • Check Enable NAPT and Enable IGMP
    • Username: Call customer care to get it. It should be usually in the form of the following format [email protected] (Where the numbers indicate your phone no with std code and sometimes it is also different than your phone no. second “tn” indicates your circle state.)
    • Password: your account no which you used to login your router
    • Type: Continuous
    • Default Route: Enable
    • Click Modify to save it.
  • Restart your router, you should now be able to connect.
  • If you still face problems, then please sort it out by calling airtel customer care. They will send an onsite technician to configure your modem again.

 

Published by Sankaranand

a project manager with 9 years of success leading all phases of diverse technology in web, mobile, and cloud. He is a PSM1 and CSM certified.

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